Costco Reviews

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General rating

2.0/5.0

Of the 45 reviewers, 9 (20%) recommend this store.

Customer reviews

5

8

4

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4

2

1

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31

What is your rating for Costco?

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Their online customer service sucks

No way to send an email. Cannot converse through twitter. Cannot post messages on facebook. The chat function is only a virtual assistant. No thought about the customer? Online customer service is so much worse than any other similar sized company. I am sure they have not compared themselves to other companies. We purchased a 4 pound jar of animal crackers and could not unscrew the top. Four different adults tried – unsuccessfully.

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1

Rebecca954

Reviewed on: Jul 04, 2023

Delivery missing

First delivered wrong one for me. You guys said after wrong one return, then different refrigerator (I selected) will be delivery for me free charge. Whatever you guys still not delivered, also charged again for new refrigerator. You guys made cheating on me? I'm waiting for answers. Today I prepared for delivery, all of foods moved out. Now my foods are not available for eating. I'm so mad now. I loved Costco shopping. But Costco only made lied to me.

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1

Ken

Reviewed on: Jul 01, 2023

Talked me into extended warranty and…

Talked me into extended warranty and Costco charge card on tv The tv is 2yrs and 2mos old warranty would no fix it and Costco says too bad $1500 hundred down the drain done with Costco By the way it was a lg that is another story

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0

Alan

Reviewed on: Jun 30, 2023

DO NOT BUY TV Warranty

Costco sold me an extended Warrant ( All State) for my 86'' TV Let me tell you, it's a longggggggggg process to get hold of the warranty company ( All State) and make a claim, BUt it's very fast for them to tell you NO, well that's NOT covered. I spend $1500 on the tv and $100 on the warranty. Use it maybe 10 times. I contact he Costoc and All-State and Both declined the return or replacement or even a partial refund for the replacement TV.

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2

Harold

Reviewed on: Jun 30, 2023

Got Costco Same day delivery on schedule

I signed in an new account with Costco.com and ordered some food such as milk and egg etc. Got food within schedule. Ever since delivery people began pickup food from Costco, I have got txt. And on their way to delivery, got txt again. Few minutes ahead delivery got txt too. Then got txt while they got there. Thanks for the delivery person.

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0

Wood251

Reviewed on: Jun 30, 2023

Recommends this store!

Uncomfortable

Costco has one of the most uncomfortable shopping experiences. You have to show your card half a billion times to shop... I can understand presenting your card when you come in but now they have someone at self check out asking to see your card, which makes absolutely no sense since I can't scan an item without scanning my card. Then you get shopped out the door and your items get counted before leaving... Their system will make you feel like a criminal.

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1

Mildred H.

Reviewed on: Jun 29, 2023

Worst website for a business of this…

Worst website for a business of this size! Is Costco too poor to hire some IT professionals to update their pathetic website? I type ice cream and it shows blankets!! I never know whether they have product at my local Costco or not! This truly pathetic for a warehouse that’s so successful! I like the store and people but hate that they purposely move stuff around daily to make us search for things so they can tempt us to buy things we didn’t come for. No employee has a clue where anything on any given day. So it’s a colossal waste of time to go searching for things I buy every few months. Also, diff stores have completely diff merchandise and they expect us to drive around to diff stores only to find out it’s gone! Really frustrating. Products show up in diff stores at diff times and no way to know when a product is in unless you visit daily like it’s a ritual!!! We have busy lives and should be able to check online! It’s only 2023 and Costco is not yet ready for online inventory search??? Sarcasm, yes.

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0

Liam760

Reviewed on: Jun 28, 2023

Worst customer support ever: phone and emails

Costco trick you to their membership scheme to get your money and then your worse experience start as they have your money. Membership has been purchased and now it seems impossible to get a refund. Costco internal teams don't want to help you and their communication is either non existent or poor. It took months for the case to reach the right team. Tried to raise a complaint to follow with Ombusman, Costco are not responding and move the responsability to different internal teams, which means at the end no complaint is raised. Not worth the headache to buy product at a cheaper price and have headaches with poor customer service afterward. Avoid at any cost.

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1

Lori T.

Reviewed on: Jun 28, 2023

NO CUSTOMER SERVICE

We PAY to shop at Costco.....the least they could do is help Older Folks take their purchases out the their cars. My Husband has C.O.P.D. He goes once a week for water. He has asked AND asked for help taking it out to the car. He is 80 years old. NOPE...no HELP. Will be cancelling Membership. LAZY, Under Staffed, and not worth the few dollars we supposedly save.

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0

Benjamin.Jordan

Reviewed on: Jun 28, 2023

Very disappointed!

If I give my daughter my card to buy for me something because I may not be able always to go to the store and she is not a member. You should let her purchase wit MY CARD, you should be more flexible with this rule, it's fair maybe not a good business for you!

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2

Dylan

Reviewed on: Jun 28, 2023

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